Conditions

The company PIK Oplenac doo does not sell alcohol to persons under 18 years of ageyears. By using this site, you acknowledge that you are over the legal age required to purchase alcoholic beverages and products and we will rely on that representation because if for any reason this is not true, you agree that you are responsible for providing inaccurate information and agree to reimburse all costs (including legal fees) and damages incurred. We strive to ensure that alcoholic beverages are not sold or delivered to all persons under the age of 18. By using this website, you responsibly acknowledge that the person receiving the consignment of alcoholic beverages will be over 18 years of age. You also agree that any alcohol you buy is for personal consumption, not for resale. If you cannot provide these certificates or do not agree to all of these terms of use, do not use this page.

General conditions

The website of the online store was initiated and edited by PIK Oplenac doo

By the first and each subsequent use of the website, it is considered that you are fully acquainted with these Terms, that they are clear to you and that you accept them. If you do not agree with them, please do not access the website and do not use its contents. If you have any questions or concerns regarding the Terms of Use, please contact office@pik-oplenac.com

We may change the layout and content of the website as well as the Terms of Use at any time and without explanation, so please review them from time to time to become aware of possible changes. It is considered that your subsequent use of the website represents your acceptance of any possible changes to these terms. PIK Oplenac doo will not be responsible for any possible consequences arising from changes to the web content.

Viewing content at this address is only possible for personal purposes. It is forbidden to publicly display, download, duplicate, transmit, publish, modify, reproduce, distribute, participate in the transmission or sale, make copies, send, or any other use of the entire content of these pages or one part thereof and the selection and harmonization of their content , without the express written permission of PIK Oplenac doo. If such permission is granted, it is not allowed to delete or change the existing data relating to copyright and / or trademark and the rights of third parties.

Users are prohibited from transmitting and posting obscene, offensive, vulgar, threatening or obscene, or otherwise unacceptable or illegal content, as well as those that infringe any of the rights of any party, and in particular content containing viruses or other harmful material on this website. Users take responsibility for any damage resulting from their activities that are not in accordance with the above, as well as for any other type of damage that may result. PIK Oplenac doo reserves the right (but not the obligation) to completely or partially delete the materials and content that users publish on its website.

By using the content of this website, the user accepts the risks arising from the use of this website and accepts the use of the content of this website exclusively for personal use and at his own risk.

PIK Oplenac doo completely disclaims any liability that may in any way arise from, or in any way related to the use of this website, for any actions of users using or abusing the content of this website, and for any damage that may arise to the user or any third party in connection with the use or misuse of the content of this website.

If the Website provides the ability to link to other Websites that we have no control over, we are not responsible for the accuracy and completeness of the content of other Websites or for any negative consequences that may result from the use of other Websites.

Copyright

The content of this website is protected by copyright belonging to PIK Oplenac doo, or given to PIK Oplenac doo, and is owned by third parties. PIK Oplenac doo also owns the copyright to edit, select and harmonize the content of this location. Furthermore, this location contains trademarks, names of individuals and other intellectual property owned by PIK Oplenac doo. You may not consider any content on this site to be used without restriction. Reproduction of the content of this website is not allowed.

Pictures and video

All photos, images, videos and other materials that appear on this website are the exclusive property of PIK Oplenac doo All materials on the website belong to PIK Oplenac doo All rights reserved. Permission is granted to entities to use these materials exclusively for advertising, editorial and informational purposes of publication in newspapers, magazines and electronic media. Other use of materials from the website of PIK Oplenac doo is not allowed. Also, the use of any material from this website in connection with the sale or offering for sale of products or services of any kind is not permitted. The defined permission and manner of use of this website may not be transmitted, subcontracted or assigned and any intended and attempted transmission, subcontracting or awarding will be considered null and void. By using materials from the website, media users undertake to fully comply with the restrictions, conditions and requirements set forth herein.

PIK Oplenac doo will make a reasonable effort to publish accurate and current information on its website, but does not take responsibility for their accuracy and completeness, nor does it give the right to object in this regard.

PIK Oplenac doo does not guarantee that this website will always be available and available, and that it will not contain errors or viruses. Each user expressly accepts the use of this website at their own risk.

PIK Oplenac doo is not liable for damage or injury (including, but not limited to, special or consequential damages) that may result from the use or inability to use any part of this website, or content posted or added by other users.

Media entities and other users who use this website, fully agree to indemnify PIK Oplenac doo for any and all claims, costs, damages or responsibilities arising from negligent use of materials from the website by the same user, including any direct, indirect , accidental, special or consequential damage.

PIK Oplenac doo is aware of the fact that many consumers and other users who visit our website are concerned about the data they have submitted online, and wonder how they are stored and used. You can find out more about the policy of protection and secrecy of personal data on our website on the page “Protection of personal data on the website of PIK Oplenac doo”.

About online stores

The business conditions apply to customers whose residence is located in the territory of the Republic of Serbia.

The seller is PIK Oplenac doo, and the buyer is a visitor to this site, an adult and able-bodied person, who fills out an electronic purchase order, sends it to the seller and makes payment by cash on delivery.

The buyer is responsible for the accuracy and completeness of the data entered during the purchase.

By ordering items, the buyer accepts the terms of business listed on this site.

PIK Oplenac doo may reject the order or not deliver the goods if it finds that the Online shop has been misused or determines that the information on the order is incomplete or incorrect, especially if it cannot contact the customer by phone to confirm the order by phone.

We reserve the right to errors of description, photos, price and number of items due to the automatic entry of items into the system, as well as automatic order confirmation. In case of an error, the confirmation of our operator is valid.

Privacy policy

This privacy policy regulates the manner in which PIK Oplenac doo collects, uses, maintains and publishes information collected from users (hereinafter “User”) through the site www.pik-oplenac.com

Personal identification data

PIK Oplenac doo collects personal, identifying data from Users in various ways, when Users visit our Site, register on the Site, subscribe to the newsletter, fill out the form, in connection with other activities and services available on our Site. Users can be asked for their name, surname, apartment address, e-mail address, telephone number, if necessary. Users can visit our Site anonymously. PIK Oplenac doo collects personal information from the User only if the User voluntarily provides us with such information. Users may always refuse to provide personally identifiable information, except in such cases that they may be denied certain activities on the Site.

Non-personally identifiable information

PIK Oplenac doo has the right to collect identification data about the User that are not personal in nature at any time of its interaction with the Site. Non-personally identifiable information may include browser name, computer type, and technical information about Users of the means of connection to our Site, such as the operating system, Internet Service Provider using it, and other similar information.

Where we store your data

We collect and store personal data within an e-mail list (database) via MailChimp (e-mail marketing) software that has adjusted its business to GDPR regulations.

How we use the information collected

PIK Oplenac doo may collect and use the User’s personal data for the following purposes:

To improve its services

The information we collect helps us respond more effectively to your customer service and support requests.

To personalize the user experience

We may use the information to understand how our Users (as a group) use the services and resources located on our Site.

To improve our Site

We may use the feedback you provide to improve our products and services.

To initiate promotions, competitions, research or other functions of the Site

Sending to Users the information they have agreed to receive, on topics of their interest. To send periodic emails

We may use e-mail to send information about updates and news on the Site. It can also be used as a communication channel to respond to the User’s requests, questions and / or other requests. If Users choose to opt for our mailing list, they will receive emails that may include company news, information about new offers, products or services, etc. If at any time the User wishes to unsubscribe from receiving a future email, we have included a detailed unsubscribe at the bottom of each email.

How we protect information

PIK Oplenac doo adopts data collection, storage and processing and security measures to protect against unauthorized access, alteration, disclosure or destruction of personal information, username, password, transaction information and data contained on our site. Our site complies with the GDPR regulation in order to create the most favorable, safe, environment for users.

Sharing personal data

PIK Oplenac doo does not sell, trade or rent User Personal Identification Data to others.

User Rights

In accordance with GDPR regulations, the User has the right to:

to unsubscribe from the email list at any time;

to request an insight into the status of all his data stored in our database;

to request to be forgotten (to delete all his data from our database).

Changes in privacy policy

PIK Oplenac doo has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page and send you an email. We encourage Users to check this page from time to time for any changes. To stay informed about how we protect the personal information we collect. You agree and accept that it is your responsibility to review this Privacy Policy periodically and become aware of the modification.

Your acceptance of these terms

By using this Site, you accept this policy. If you do not agree with this policy, please do not use our Site. Use of the Site after posting changes to this policy will be deemed your acceptance of those changes.

contact us

If you have any questions regarding this Privacy Policy, the Site’s practices or your interaction with this Site, please contact us at:

PIK Oplenac doo

www.pik-oplenac.com

57 Bulevar kralja Aleksandra st., Topola

Serbia

Tel: +381 34 617 05 88

Email: office@pik-oplenac.com

Ordering

Through the online store, we allow you to purchase products from our offer. We reserve the right to errors of description, photos, price and number of items due to automatic entry of items into the system, as well as automatic order confirmation. In case of an error, the confirmation of our operator is valid.

PIK Oplenac doo is not responsible for the costs of telephone, data traffic or any other costs that may occur when ordering or viewing / searching the website.

Upon completion of the purchase process, you will receive a confirmation of the order to the e-mail address you provided in the purchase form. In the event that we are unable to deliver any of the ordered products for any reason, our operator will contact you by phone or e-mail to arrange the delivery of another product or possible cancellation of the ordered product.

In case of any problems and ambiguities during the ordering process, feel free to contact our operator by e-mail: office@pik-oplenac.com or by phone. +381 34 617 05 88 (Mon-Fri 08-16h).

PIK Oplenac doo may reject the order or not deliver the goods if it finds that the Online shop has been misused or if the information on the order is incomplete or inaccurate, especially if it cannot contact the customer by phone to confirm the order by phone.

Payment

Ordered products are paid for:

Cash on delivery: cash to the courier – employed representative of the courier service.

Credit card: by selecting items in the Online shop

Payment security

When entering payment card data, confidential information is transmitted over the public network in a protected (encrypted) form using SSL protocols, using the most modern methods of tokenization of sensitive data, and in accordance with PCI-DSS standards. Data security during the purchase is guaranteed by the payment card processor UniCredit Bank Belgrade. At no time is the payment card information available to the merchant.

3D Secure protection for all merchants and customers – AllSecure Payment Gateway uses the highest global standards of data protection and privacy. All merchants using the AllSecure Payment Gateway are automatically included in 3D-Secure protection, guaranteeing customers the security of their purchases. Customer payment card numbers are not stored on the merchant’s system and the registration itself is protected by SSL data encryption.

PCI DSS Standards – AllSecure Payment Gateway is constantly complying with all the requirements of card organizations in order to increase the level of security of merchants and customers. From 2005 until today, without interruption, the system is certified as PCI-DSS Level 1, which is the highest standard in the industry. The PCI Data Security Standard (PCI-DSS) is a standard that defines the necessary security measures when processing, storing and transmitting sensitive card data. PCI Standards protect sensitive cardholder data during the entire payment process: from the moment of entering data at the merchant’s point of sale, during communications between the merchant and relevant banks and card organizations, as well as the subsequent storage of this data.

Delivery

The ordered goods are delivered to the entire territory of Serbia by our partner, directly to your home, ie to the address you specify in the purchase order. Delivery is made within a maximum of 3 working days from the date of the order. Orders we receive after 14:00 will be processed the next business day.

If the person who ordered (who picks up) the product is not at home at the time of delivery, the supplier will leave a “notice of arrival of the shipment” at the specified address, which will indicate the telephone number for agreement on the date of repeated delivery within 8 days. After that deadline, the shipment is returned to the sender.

The delivery price depends on the quantity of the ordered products and is displayed when selecting the item.

If you have not received the goods or delivery notice within the expected time, please notify us immediately, in order to take action to locate the shipment or to send a replacement shipment.

Correctness of the shipment

Ordered products are packaged in such a way that they are not damaged during normal handling.

When taking over the goods, the buyer is obliged to check for any damage and to immediately report it to the person who delivered the goods, and to possibly refuse to take over the ordered goods if external damage is visible on it.

The buyer is obliged to compare the contents of the shipment (type and quantity of delivered items) with the invoice, and to inform the supplier on the spot if something is missing or the wrong product has been delivered.

The recipient and the deliverer on the spot determine the deficiencies in the minutes and confirm them with their signatures.

PIK Oplenac doo will, as soon as possible at its own expense, deliver items that are thus found to be missing from the shipment or to have been delivered in a defective condition.

Checking the correctness of the order is the responsibility of the buyer and subsequent complaints in terms of quantity and type of delivered goods and visible defects will not be considered.

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